Patient Code of Conduct

As your neighbors and health care providers in the Greater Boston area, we are here for your well-being. Our Code of Conduct intends to create a safe, mutually respectful, harm-free, healing environment for all.

Promoting Safety and Security

No weapons
No illegal or dangerous items
No illicit drug, alcohol, smoking or vaping on premises
No verbal threats

Communicating and Acting in a Respectful Manner

Verbal or written threats or physical acts that cause harm or fear for one’s personal safety, aggression, disruption, discrimination, or harassment are not acceptable behaviors. This includes:

Offensive and insulting remarks
Yelling or swearing
Intimidating or threatening language
Throwing, hitting, punching, or kicking objects
Physical intimidation or attempted assault
Disrupting other patients’ care or experience
Non-consensual or unwanted romantic advances or unwanted physical contact
Taking photographs, video or voice recordings of others without their consent

Code of Conduct Violations

If you violate the Code of Conduct, future care at NeighborHealth may require review and you may be discharged from care. *This does not apply to emergency department treatment under EMTALA.
If you are a visitor, you may be asked to leave the premises, and future visits may be restricted.

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If you are a patient, family member, or visitor and are the target of any of these concerns, please report your concerns to a staff member.

You may also report your concerns to the Gabinete do Defensor do Paciente | 79 Paris Street, East Boston, MA | Hours: Monday-Friday, 8:00 a.m.- 4:00 p.m. | Email: feedback@neighborhealth.com | Phone: 617-568-6234.

If you are struggling with a mental health or substance use problem, please contact the Department of Behavioral Health | E-mail: BHSupport@Neighborhealth.com | Phone: 617-568-4600